CLINIC TERMS AND CONDITIONS

Thu, Sep 18, 2025 at 6:39 PM

Credit Card Required to Book:

Vesper Aesthetics requires a debit or credit card to hold any appointment as a retainer for our Cancellation Policy. Vesper Aesthetics safely stores credit cards on file.

Cancellation Policy:

Vesper Aesthetics requires 24 hour notice to cancel or reschedule any appointment in order to avoid a fee of $50. Cancellations made within 24 hours of the booked appointment or failure to show for appointment without sufficient notice will be automatically charged by our automated system.

Late Arrival Policy:

Vesper Aesthetics allows a grace period of 10 minutes for appointments, depending on the service scheduled & time reserved. Patients who arrive beyond our grace period for whatever reason may not be able to receive treatment and are subject to our same day cancellation fee.

Refund and Exchange Policy:

Vesper Aesthetics allows for skincare products to be returned to the location of original purchase within 30 days of purchase for spa credit only. Services and packages are final sale. There are no adjustments on past purchases. Monetary refunds are not available.

Online Booking:

By utilizing our online booking system to reserve an appointment time, you are accepting the conditions of our Cancellation Policy. First time appointments are considered a consultation with possible same-day treatment. Treatment is likely, however it is not guaranteed.

Right to Refuse Treatment:

Vesper Aesthetics reserves the right to refuse treatment for laser, light, injectables, or advanced skincare services to anyone.

Treatment (age, authorization needed):

Vesper Aesthetics requires patients aged 16 and 17 years old to have parental consent for treatment. Parents or legal guardians must be present at the first appointment but are not required to attend subsequent treatments of the same service. Vesper Aesthetics does not offer laser, light, or advanced skincare services to anyone under the age of 16. Injectables are not available for anyone under the age of 18.

Payment Policy:

Vesper Aesthetics accepts cash and all major debit & credit cards. Apple Pay is available at all locations. Vesper Aesthetics does accept CareCredit however does not guarantee approval. Vesper Aesthetics will not link savings or checking accounts to patient profiles.

Credit Card Fee Notice:

We add a 3% surcharge on all credit card transactions. This fee is equal to or less than the fees we pay for credit card processing. Debit card transactions will not incur this fee.

Gratuity Policy:

Gratuity is not expected, but greatly appreciated via Venmo, Zelle, or cash only.

Children & Guest Policy:

For the safety of your family & our providers, children under the age of 13 are not permitted in the Spa, and only the patient scheduled may enter the treatment room.

Service Animal Policy:

Vesper Aesthetics does not permit pets in the Spa. Service animals are allowed within the Spa in all public areas. Exposure to certain laser & light treatments may not be safe for service animals, please call the Spa prior to your visit for assistance.

Package Policy:

Packages are exclusive to the patient they are purchased for and cannot be shared with another patient. Packages are also designated to the size or area purchased for and cannot be split up to treat different areas of the body. All packages must be used within 1 year from purchase date. All purchased packages, either in house or online, will expire 1 year after purchase.

Gift Cards:

Vesper Aesthetic gift cards are redeemable for products, services, prepaid packages and also online at www.vesperchi.com. The gift cards never expire and are not redeemable for cash. Vesper Aesthetics is not responsible for lost, stolen, or compromised cards.

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